SIA says sorry for website glitches

SIA says sorry for website glitches

The chief executive of Singapore Airlines (SIA), Mr Goh Choon Phong, has issued a personal apology to the carrier's customers for technical glitches on its revamped website.

In his apology, posted on SIA's website yesterday, Mr Goh said he is "truly sorry that the new website (has) caused much aggravation for many of our customers". He also pledged to win back the customers' confidence.

SIA launched the new website on May 22 to provide a better customer experience.

However, those who used it had problems with commercial and redemption bookings, payments, online check-in and membership login, among other things, said an SIA spokesman.

Two customers my paper spoke to said they encountered problems when they tried to change the dates for flights they had booked earlier.

Undergraduate Kua Zhen Yang, 21, tried to make payment for the change six times without success. In the end, he had to call the airline's hotline.

"The (hotline staff member) didn't sound at all surprised to hear about my problem and he said I was not the only one with this problem," he said.

Another undergraduate, Mr Joshua Koh, 21, who faced the same problem with an Australia-Singapore flight he booked last month, said: "The level of service is unacceptable for a reputable company like SIA."

~News courtesy of Omy~