10 Tiger Airways passengers lost items in luggage
In the past six months, some ten passengers who flew on a particular Tiger Airways flight have filed claims for missing items from their luggage.
They said they discovered this when they arrived at their destination.
Passenger Steven Liang said: "The security lock on my suitcase was missing. I opened my suitcase and saw that it was very messy inside. My brand new iPhone was missing. I bought it in Hong Kong."
Mr Liang said this happened when he flew to Shenzhen, China on Flight TR2952 on May 26.
He said he had asked the airport staff in Shenzhen for help. He was shown a chart containing information on luggage arrivals from international flights.
From the information on the chart, he realised that there had been 10 cases of missing items on this particular flight since December. The highest amount lost was 10,400 renminbi, which is more than S$2,000.
The budget carrier states on its website that it tries to respond to letters within 21 working days.
It lists its hotline and fax numbers as well as mailing address on its website, but does not provide an email address for feedback or complaints.
However, MediaCorp understands that several of the victims who had contacted Tiger Airways still have not heard from the airline.
Tiger Airways told MediaCorp it had received the complaints, but said it was not responsible for the loss of items.
-News courtesy of Channel Newsasia-
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