Jetstar allows carrying of small musical instruments onboard

Jetstar customers now allowed to carry small musical instruments onboard



Jetstar passengers will now be allowed to carry musical instruments as carry-on items. Under the new policy, musicians will be allowed to store instruments which weigh less than 10kg and are smaller than 85cm in height, 36cm in width and 23cm in depth, in the cabin compartments instead of in the cargo-hold. This includes instruments such as trumpets, violins and clarinets.

For musical instruments larger than the prescribed dimensions, customers will need to buy an extra seat to carry their instrument in the cabin or check it in.

The change was implemented after a review was conducted on the airline's customer experience. "Having listened to our customers, we understand how important it is for musicians to be able to carry their instruments in the cabin and we've altered our policy," said Ms Cath Stone, Jetstar's head of customer strategy.

Earlier this month, Jetstar also announced that customers would no longer need to purchase a bike pack for foldable bicycles before check-in. It now accepts foldable bikes in commercially available cases. The size limit for all other cabin bags remains 56cm in height, 36cm in width and 23cm in depth.

~News courtesy of Straits Times~

Singapore Airlines increases baggage allowance by 10kg

Singapore Airlines increases baggage allowance by 10kg



From 15 Novemeber 2013, Singapore Airlines customers will enjoy more free checked-in baggage allowance on all SIA and SilkAir flights.

Checked-in baggage allowances will increase by 10kg for all classes of travel.

Customers will be entitled to free baggage allowances of 50kg in Suites and First Class, 40kg in Business Class and 30kg in Economy class.

“Increasing baggage allowances across all classes of travel is in response to feedback from our customers and reaffirms our commitment to constantly enhancing customer service,” said SIA Senior Vice President Sales & Marketing, Mr Chin Yau Seng.

For flights to and from the United States, where a per-piece allowance applies, customers travelling in Suites, First Class and Business Class will be entitled to check in two pieces of luggage of up to 32kg each, up from 23kg previously.

PPS Club members, KrisFlyer Elite Gold and Star Alliance Gold members will continue to enjoy respective additional allowance entitled.

~News courtesy of Straits Times~